Digital Customer Experience

Platform to Optimize your Communication with your Clients and Partners

Customer segments are evolving, and so are their tastes and demands. Enterprises are recognizing the need to move beyond the achievable and include service models that appeal to a more varied consumer base. Developing a close and cooperative relationship with customers has become imperative. Enterprises are pursuing the right sets of customers and are using technology to produce value-based service experiences.

WinWire’s Digital Customer Experience services help enterprises to deliver satisfying and profitable customer experiences that improve sales productivity, boost up win rates and grow revenue. Our focus is to enhance the customer experience for the organizations we serve and accelerate the time to value of conversion from “Prospects” to “Customer for Life”. We bring together business process transformation and solution implementation through our value added services that foster customer loyalty, support growth, and enable high performance.

Our Capabilities

 

DCE

WinWire combines business and technology components to digitize the customer experience. Our service is designed to help enterprises understand the impact of Digital Customer Experience strategy and approaches while defining the cloud and social Digital Customer Experience program. Our services enable more efficient and effective customer experience and enhance customer relations by providing on-schedule delivery of services. We utilize our experience-led best practices, “Innovate and Iterate” based deployment framework and global delivery model to deliver business values to enterprises.

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WinWire's Digital Customer Experience Offering

  • Solution Advisory
  • System Integration
  • Support Services

Solution Advisory

WinWire’s Solution Advisory service provides proven strategies and best practices that help enterprises set the precise project scope, and maximize quality. We also help them acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience.
• Customer Cloud Strategy and Roadmap
• Evaluation, recommendation and solution blueprint
• Implementation assessment and Health Check
• Social technology solution blueprint to help you connect with customers

System Integration

Enterprises are always looking for ways to connect systems and applications in a quest for better customer experience. WinWire helps them to develop integration strategies and solutions that not only combine their disparate systems to maximize efficiency but also leverage the emerging technology trends like Cloud, Big Data/Analytics, Mobile, Social integrated with internal and external collaboration.
• Integrate existing and future systems and processes
• Closed loop marketing and automation
• Customer service transformation
• Big Data and Analytics Implementation
• Mobile Enablement and App Development

Support Services

WinWire provides managed service module for Digital Customer Experience that covers a range of management, support and improvement activities. Our service is aimed at mitigating operational risks and better manage compliance with policies and regulations; while improving customer satisfaction, needs, preferences, and retention.
• Proactive Health Monitoring and Assessment
• Performance Audit and Business Process Optimization
• Application Configuration & Customization
• Ensure agile and performance oriented system
• Implementations and Enterprise Initiatives for brand equity