Dynamics 365

Drive digital transformation to accelerate the speed of your business

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Dynamics 365

Is your company’s data silo causing fragmented view of your customers and their purchase journey? Are you looking for a solution that can use your data that lie across multiple silos – business processes and applications to drive intelligent decisions?

Dynamics 365 is a suite of next-gen intelligent business applications that seamlessly work together in the cloud to help you stitch your digital canvas so that you could accelerate the speed of your business while delivering engaging customer experiences across all touch-points.

Dynamics 365 empowers business users with insight and intelligence within the applications where they manage core functions including Sales, Marketing, Field Service, Customer Service, Finance and Operations, Retail, and Project Service Automation.

Our Capabilities

Dynamics 365Using Dynamics 365, WinWire helps you move away from the complexity and silos of traditional ERP and CRM systems and enables you to stitch the digital fabric by consolidating the information from various systems into a single ‘System of Intelligence’ so that you can focus on connecting with your customers and the things you enjoy about running your business. Our breadth of experience and deep understanding of Dynamics 365 allows us to focus on our passion – delivering a high-value solution.


Dynamics 365 Offerings

  • CRM Discovery and Advisory
  • CRM System Implementation
  • Smart CRM

CRM Discovery and Advisory

  • Conduct management workshops to better understand your company’s business challenges and goals of your CRM implementation
  • Meeting with appropriate users to review their needs. This is important to get them involved to increase user adoption – your key to ROI
  • Deep analysis of your current sales, marketing, and customer service business processes
  • Review of your current existing systems to identify your pain areas
  • Detail data migration and integration requirements, to ensure no disruption to your business operations. This includes all data mapping and data conflict resolution rules.
  • Realize an ROI on your CRM investment, by helping you to increase the speed of doing your business
  • Understand and document reporting needs
  • Determine optimal training methods as well as any potential challenges to maximize your ROI
  • Document all findings to a detailed project plan with deliverables, timelines, and responsibilities for WinWire and your company

CRM System Implementation

  • Design and extend robust and highly scalable data model
  • Configure Dynamics 365 to the requirements of the project plan with appropriate Dynamics 365 modules
  • Configure and test data migration and integration with other systems and Dynamics 365
  • Automate business processes by implementing process flows
  • Design security model to ensure high standards of data security
  • Design and implement email, documents and mail merge templates
  • Build dashboards and reports to provide insight into your data
  • Configure integration with SharePoint
  • Conduct customized and appropriate training sessions to administrators, power users, and end-users
  • Provide ongoing customer support for technical questions as well as system enhancements

Smart CRM

Dynamics 365 along with Office 365 and Azure are the three Microsoft clouds. We take pride in our thought leadership and years of proven capabilities in all these three clouds. This gives us unique capability to assist you at every step of your journey to the cloud and stitching your digital fabric

  • Microsoft Azure
    1. a. Azure IoT – Stream analytics
    2. b. Data insight – Power BI
    3. c. Data analytics – Cortana Intelligence Suite
    4. d. Custom app dev
  • Office 365
    1. a. Outlook
    2. b. Yammer
    3. c. SharePoint Online
  • Dynamics 365
    1. a. System implementation
    2. b. Build system of intelligence