Manager – Delivery Assurance

Technology – Delivery Assurance

Location – Bangalore

Job/Role Description

  • 14 – 17 years of IT experience and strong in QMS, Quality Audits, implementation at organisation level
  • Experience in Team management, Ability to lead from the front, handled atleast 5 members team
  • Excellent interpersonal, analytical and communication skills
  • Critical thinking/problem solving, leadership, professionalism/work ethic
  • Teamwork/collaboration, adaptability/flexibility, ability to train staff

Primary Skills (Must have)

  • Develop quality/process improvement roadmap for the overall organization
  • Establish process architecture to meet the organization requirements
  • Ability to lead a team of SQA’s to achieve organization quality assurance goals
  • Establish metrics program across the organization
  • Ability to support presales team on customer enquiry and process/quality write up
  • Ability to respond for RFI on process and quality
  • Good understanding of quality assurance methodology, industry standards, design and implementation of quality management systems.
  • Has good experience on implementation of quality management systems (QMS) in lines with ISO 9001:2015, CMMI, ITIL, Agile Methodologies.
  • Provide process consultancy independently for software development and services projects
  • Perform internal quality audits
  • Design and creation of organization process artefacts
  • Facilitate project teams in identifying issues and risks.
  • Perform root cause analysis
  • Conduct quality awareness training
  • Prepare project dashboard and monthly status reports.
  • Have experience in collecting and analyzing metrics
  • Establish process performance baseline for org metrics
  • Analyze and evaluate org metrics to identify improvement opportunities
  • Have good knowledge on statistical process control
  • Establish org wide measurement processes/program
  • Work with project team to identify improvement opportunities and assist team to achieve the improvements
  • Conduct trainings on various topics of quality assurance and quality standards

Key Skills: Software Quality Assurance, QMS, Quality Audits, Metrics Analysis, Root cause Analysis, ISO/CMMI Standards

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