Module Lead – ServiceNow Admin

Location: Hyderabad or Bangalore

• Experience: 6 to 8 Years

Job/Role Description:

• Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, Service Catalog, and Service Portal.
• Collaborate with stakeholders to gather requirements, design, develop, and implement new functionalities and enhancements within the ServiceNow platform.
• Monitor and maintain the health, performance, and security of the ServiceNow system, performing regular upgrades and patches as necessary.
• Develop and maintain ServiceNow workflows, business rules, UI policies, and access controls to align with organizational processes and policies.
• Provide ongoing support and troubleshooting for ServiceNow-related issues, working closely with end-users to identify and resolve problems in a timely manner.
• Conduct thorough testing and quality assurance of ServiceNow configurations and customizations to ensure accuracy, reliability, and user-friendliness.
• Create and maintain comprehensive documentation, including user guides, process flows, system diagrams, and technical specifications.
• Collaborate with cross-functional teams to integrate ServiceNow with other business applications and systems, ensuring seamless data flow and process integration.
• Stay up to date with the latest ServiceNow releases, functionalities, and best practices, proactively recommending and implementing improvements to enhance system performance and user experience.
• Provide training and guidance to end-users on ServiceNow functionalities, promoting self-service options and empowering users to utilize the platform effectively.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a ServiceNow Administrator, with a strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) principles.
• ServiceNow Certified System Administrator (CSA) certification is highly preferred.
• Proficiency in ServiceNow administration, configuration, and customization, including building workflows, business rules, UI policies, and reports.
• Solid understanding of ITIL processes and frameworks, with the ability to translate business requirements into ServiceNow solutions.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues effectively.
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Detail-oriented mindset with the ability to prioritize tasks and manage multiple projects simultaneously.
• Self-motivated and proactive, with a passion for continuously learning and staying updated on emerging ServiceNow trends and features.
• Experience with integrations between ServiceNow and other enterprise systems (e.g., Active Directory, JIRA, Salesforce) is a plus.

Key Skills: ServiceNow Admin, JIRA, ServiceNow Developer