Veeva CTMS

Location : Foster City , CA

Job Description :

• We are seeking an experienced Veeva Vault L3 Technical SME to lead advanced troubleshooting, release governance, integration operations, and compliance oversight for Vault applications across CTMS. This role requires deep technical expertise, strong analytical skills, and the ability to collaborate with cross-functional stakeholders.
• 4–6 yrs in Veeva Vault configuration, administration, and module expertise CTMS
• 4–6 yrs designing or enhancing workflows, lifecycles, security, and automation
• 4–6 yrs handling complex issues, RCA, and L3-level triage
• 4–6 yrs performing release validations, sandbox testing, hotfix assessments, and deployment support
• 4–6 yrs in integration troubleshooting—APIs, logs, connectors, external system flows
• 4–6 yrs supporting data operations—quality checks, transformations, and migrations
• 4–6 yrs operating within ITIL-driven Incident, Problem, and Change Management processes
• 4–6 yrs building advanced Vault reports, dashboards, and data insights

Key Skills

• Ensure stable, compliant, and high-performing Veeva Vault environments
• Reduce recurring issues through RCA-based permanent fixes
• Improve release quality and readiness across all Vault environments
• Strengthen integration reliability and data accuracy through proactive monitoring
• Enhance system efficiency via optimized workflows and configurations
• Deliver high-quality dashboards and insights to support business decision-making
• Act as the go-to technical SME to guide teams and improve overall platform maturity

Communication Skills:

• Communicate effectively with internal and customer stakeholders
• Communication approach: verbal, emails and instant messages

Interpersonal Skills:

• Strong interpersonal skills to build and maintain productive relationships with team members
• Provide constructive feedback during code reviews and be open to receiving feedback on your own code.

Problem-Solving and Analytical Thinking:

• Capability to troubleshoot and resolve issues efficiently.
• Analytical mindset

Task/ Work Updates :

• Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
• Provides regular updates, proactive and due diligent to carry out responsibilities.