What drives a great intranet user experience? Are we keeping it simple enough for our employees? Is the intranet user experience engaging enough for them to use it excitedly, and not just to complete the task?
Intranets have become more than just branding, graphics, leader messages, or news. Enabling employees to find relevant information is a critical use case for intranet success, so developing a consistent user experience is a vital step in deploying a successful Intranet. A resource-limited user experience team often focuses on the client-facing systems. That leaves the internal designs to evolve slowly, often without care or thought. Over time, this creates costs for the organization, as the intranet becomes inept and inhibits the employees from doing critical functions.