EMR, Azure AD, Containers, Cloudwatch, AWS
The customer is a not-for-profit home and community-based health care organization in the United States, serving the five boroughs of New York City and Nassau, Suffolk, and Westchester counties.
The healthcare provider gets 50% of its daily calls from patients that require its central command center team to attend and check on the clinician’s visit status. The organization, on any given day, has nearly 40,000 patients, and the number is only increasing during COVID-19.
Patients are eager to know clinician details, including their current estimated visit time for the scheduled appointment.
The command center team needs to collaborate with other internal teams and spend enormous time gathering status information to share with the patients. The entire manual process is time-consuming and impacts both patient and staff experience.
The healthcare organization wants to create a command center dashboard that not only meets the growing demand but also increases capacity while delivering an improved patient and staff experience.
WinWire’s holistic approach coupled with design thinking develops a data-driven command center dashboard leveraging Amazon Web Services (AWS) to track clinicians’ location to improve patient care, safety, and satisfaction.
The command center dashboard helps healthcare organization align patient needs, staffing, and resources to improve care and operational efficiency.