Director – Projects Delivery (Data AI OR App Dev)

Location: Hyderabad

Experience: 20 – 24 Years

Job Description:

• Overall, 20 years of experience with majority in mid-size IT services firms
• At least 15 years of experience managing onsite-offshore based delivery
• Owned P&L of $15+Mil Revenue in an onsite-offshore delivery execution model
• Single-handedly owned, executed and grown account portfolio of $5Mil from onsite or offshore
• Exceptional relationship building and management skills to deliver superior services
• Ability to understand WinWire eco-system to deliver accelerated revenue growth

Responsibilities:

Delivery Management:

• Be responsible for smooth execution of all the development and support projects
• Connect with the Delivery/ Program/ Project Managers for project reviews, risks evaluation and tracking issues on a weekly basis
• Conduct regular connects with the customer’s point-of-contact for project feedback/issues/ escalation and establishing a good relationship
• Be WinWire project team’s point of contact for project-specific customer escalation/ follow ups
• Be aware of customer delivery process and suggest necessary internal changes to the delivery process to align with the customer’s process
• Support India and US hiring team with interview process and smooth onboarding of the selected candidates
• Own and maintain Account Playbook with regular updates
• Must have worked on several (at least 5+) projects building solutions for Data Pipelines, Data warehousing, Data Modelling on Azure Data Platform (AWS and GCP are good to have)
• Experience in delivering projects on Data pipelines, ETL using ADF, Data Lake, Synapse on Azure or Databricks to move data from relational/structured/semi-structured data from source to data lake to data warehouse, on Azure
• Experience in building scalable high performance reporting solution using Power BI

Account Management:

• Work with the Account Manager & delivery team on any new opportunity in the Account and review the Opportunity closure plan
• Proactively update the Account Management team of any changes at the customer end
• Build and establish relationship with existing and new contacts within and across departments at the customer location
• Initiate, prepare and actively participate in the Monthly and Quarterly Business Review meeting with the customer
• Manage P&L for the accounts with respect to Revenue, Gross Margin and operational excellence covering the resource utilization, bench and billing
• Keep WinWire Management team updated of any customer escalation/ concerns/ issues at the project as well as account level
• Initiate and Track hiring request with the Hiring Team for all hiring positions (Projects and Consulting) for the account and be responsible for closure of the positions
• Track and follow up on all the existing project extensions (EE) and get SOWs created in a timely manner

Technical Competency:

• Be well-versed with Microsoft Technology landscape at Level 200
• Understand the customer technology landscape to provide necessary guidance to the delivery team
• Organize Brown Bag sessions/envisions sessions for demonstrating WinWire Technical capabilities in the areas the customer is interested in and/or need help

People Management:

• Track hiring, preboarding and joining of resources (FTE/ Contract) hired for various engagements
• Ensure new resources are engaged and mentored well to bring them to WinWire culture at the earliest
• Conduct regular 1:1 with the senior team members to mentor/ track/act on specific concerns
• Work with the L&D department for training needs specific to customer projects and track it to closure
• Work with the HR department for any concerns raised by the team members
• Identify performing team members for Spot Award, Quarterly Award and Annual Award
• Encourage team members to be part of WinWire events like Brown Bag sessions, Friday events (as applicable)

Key Skills: Account Management, Delivery Management, APP Dev/Data AI, MS Technologies