Technical Lead – COTS

Location : Foster City , CA

Job Description :

• Provide **technical support and maintenance** for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
• Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
• Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.
• Document support procedures, known issues, and resolutions in a structured knowledge base.
• Participate in **validation and compliance activities** (e.g., GxP, 21 CFR Part 11) as required.
• Engage in **cross-training and upskilling** on new COTS platforms relevant to the life sciences domain.
• Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
• Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform
• 6+  years of experience in **COTS application support**, preferably in life sciences or healthcare.
• 4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
• 4+ yrs of experience of ITIL processes and incident/change/problem management.
• 4+ yrs of experience on basic SQL, scripting, or data interfaces is a plus.
• 3+ yrs of experience in GxP-compliant systems and validation documentation.
• 3+ yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform