Employees felt trapped by disconnected platforms—Confluence. ServiceNow. Workday. Salesforce. SharePoint. They juggled multiple logins daily, searched endlessly for data, and waited on IT support. It was exhausting and stole focus from the real work that drove the business forward. Inefficiencies multiplied, productivity dropped, and overall performance suffered.

Everyone knew something had to change—fast. They were dealing with challenges such as:

• Scattered Workflows: Productivity took a hit each time employees jumped between Confluence, ServiceNow, and Workday, losing valuable minutes along the way.
• Time-Consuming and Inefficient Navigation: Employees wasted hours juggling multiple logins and separate searches, pulling them away from strategic tasks and hurting their focus.
• Data Siloes everywhere: Information trapped in different systems was making teamwork complicated.
• Inconsistent Experiences: Each application’s different design created unnecessary confusion, impacting employee satisfaction and the perception of company effectiveness.
• Lack of Integration: Siloed information was making it difficult to access relevant data quickly.
• Limited Self-Service Capability: Even simple tasks required reaching out to HR or IT—slowing things down and frustrating everyone.