Software Design Engineer – Security and Access Admin

Location – Hyderabad or Bangalore

Experience – 3 to 5 Years

Job/Role Description:

We are seeking L1 Application Support Analysts to provide round-the-clock first-line support for critical business applications. This role focuses on ticket triage, system health monitoring, incident logging, and SLA tracking, ensuring timely responses and smooth escalation to L2/L3 teams while maintaining high service availability.

• 3+ Years of Experience in – Experience in L1 production/application support or IT helpdesk operations for Market Access Operations preferably working on Model N Tool
• 3+ Years of Experience in – Familiarity with ticketing tools (ServiceNow, Jira, Remedy)
• 3+ Years of Experience in – Understanding of incident management and triage processes
• 3+ Years of Experience in – Basic knowledge of application monitoring tools (Splunk, Dynatrace, AppDynamics)
• 3+ Years of Experience in – Exposure to SQL for basic data checks and validation
• 3+ Years of Experience in – Understanding of SLA, priority, and severity classification
• 3+ Years of Experience in – Knowledge of ITIL processes (Incident, Problem, Change Management)

Key Skills: L1 production/application support, ticketing tools, SQL, ITIL processes