Technical Lead – Veeva Network

Location – Hyderabad/Bangalore

Experience – 4 to 12 Years

 Job/Role Description:

• Incident & Problem Management: Own and resolve critical incidents and recurring problems related to Veeva Network, ensuring root cause analysis and preventive actions are documented and implemented.
• Change & Release Management: Manage and review enhancements, configuration changes, and deployments across environments; ensure regression testing and stakeholder alignment before release.
• Data Stewardship Oversight: Provide guidance on data stewardship best practices, data model governance, and reference data management; liaise with global data stewards and data providers.
• Monitoring & Performance Optimization: Define and implement health checks, performance monitoring, and job schedule validations to ensure high system availability.
• Team & Process Leadership: Mentor and guide junior support staff, enforce best practices in ticket triaging, documentation, and resolution tracking. Work closely with client teams to drive knowledge sharing and operational maturity.
• Stakeholder Management: Collaborate with business teams (Sales Ops, Commercial IT), Veeva SMEs, and offshore/onshore support teams to align business priorities with IT delivery.
• Compliance & Audit Readiness: Ensure compliance with client’s quality and regulatory frameworks. Lead periodic reviews and documentation updates for audit readiness.
• Continuous Improvement: Identify automation opportunities, process optimization, and knowledge base development to increase efficiency in support delivery.
• 3+ years of experience with Veeva Network – including configuration, data model management, integrations, and troubleshooting
• 3+ years of experience in Life Sciences MDM processes, HCP/HCO data models, OpenData, and reference data mapping
• 3+ years of experience with Veeva Network API, data import/export processes, and real-time integrations with CRM systems
• 3+ years of experience with incidents, problems, and change management in a managed services context
•  2+ years of experience with Data Stewarding activities, fuzzy matching, suspect record handling, and deduplication
• 3+ years of experience in SQL and data querying skills
• 2+ years of experience working in validated environments (GxP) and knowledge of compliance and documentation standards
• 3+ years of experience in managing a support team, delegate tasks, and ensure SLAs are consistently met.

Key Skills: Veeva Network