Generative AI Improves Operational Efficiency

The customer wanted to implement an interactive, intelligent, and user-friendly chatbot for internal users to inquire about IT policies, security guidelines, and mobile policies.

Key challenges

• Employees were spending too much time searching databases and folders for needed documents.
• The legacy way of manual searching was slow and often turned up wrong or unrelated information.
• Moreover, this sluggish search process was dragging down the speed of decision-making.
• The company needed a one-stop platform for quickly finding information, which needed to be fixed with its ability to move fast and stay agile in its operations.
• They faced the pressing need for a unified platform that not only facilitated easy data accessibility but also presented, interpreted, and explained information in simple terms.