Improving customer relationships is a top concern for most businesses today. Cloud solutions and technologies have made it easier than ever for businesses to implement solutions that drive customer engagement. Yet, at the same time, the abundance of choice has added to the complexity and anxiety of decision-makers. How do you decide where to invest your limited –and valuable– resources to best help your company compete for customers?
Watch this recorded session to learn about some of the top CRM trends to watch in 2020. In this session, you will learn:
– Where does CRM fit within the modern, digital enterprise
– What are the top CRM trends to watch in 2020
– How can you take advantage of these trends